FitnessFlex Classes Cancelled by Parks & Recreation
Frederick County Parks & Recreation may cancel a program for any reasonable cause. Every effort will be made to reschedule classes that are canceled by Parks & Recreation. You may view your personal schedule of registered classes within your ActiveNet account.
Credit 50% of full program amount to customer account. Credits on account do not expire and can be used towards any future household registration.
Transfer to another FlexReg eligible program
If there is a difference in registration fee:
Take payment for additional amount due OR
Refund difference, minus 20% administrative fee per refund transaction.
Less than 48 Hours Prior to Class
If a cancellation notice or credit request is not received prior to 48 hours to the start of the class, the customer is responsible for the full price of the program.
Our refund policy encourages early decisions so as to not affect other customers or our ability to deliver efficient programs. All request for modifications to your FitnessFlex class schedule must be made in writing via email to email@example.com prior to the start of the program as described in full above. Refunds will not be granted for classes or rescheduled classes that are missed due to conflicts with customer’s personal schedules.